991es: Terms & Conditions

These Terms & Conditions govern your use of 991es and all services offered at 991es.lat. By creating an account or placing a bet, you agree to these terms in full. Please read them carefully before you start playing.

1. Eligibility & Account Registration

To open a 991es account you must be at least 18 years old. We do not accept registrations from anyone who is under the legal gambling age in their jurisdiction. Creating an account on behalf of another person is not allowed.

• One account per person, per household, and per device is permitted.
• You must provide accurate personal details at registration — name, date of birth, and mobile number.
• Bangladesh residents are welcome. It is your responsibility to confirm that online betting is lawful in your specific location.
• 991es reserves the right to decline any registration without giving a reason.

2. Account Rules & Security

Your account is personal. You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact our 24/7 Live Chat immediately.

• Do not share your password with anyone, including 991es support staff (we will never ask for it).
• You may not sell, transfer, or assign your account to another person.
• Using automated tools, bots, or scripts to interact with the platform is strictly forbidden.
• Your registered mobile number must remain active; it is used for transaction confirmations.

3. Deposits & Payment Methods

991es accepts deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳250. Funds are credited within approximately 3 minutes in most cases.

Deposits must come from an account registered in your own name. Third-party deposits are not accepted and will be refunded (minus any transfer fees). 991es is not liable for delays caused by your mobile banking provider.

4. Withdrawals & Processing Times

The minimum withdrawal amount is ৳700. The maximum you can withdraw in a single day is ৳205,000. 991es processes withdrawal requests within approximately 34 minutes.

• Your withdrawal method must match your deposit method wherever possible.
• First-time withdrawals may take up to 2 hours while KYC is confirmed.
• Pending bonuses or active wagering requirements will pause a withdrawal request until the requirement is met or the bonus is forfeited.
• If your withdrawal is rejected, the amount is returned to your 991es wallet balance immediately.

5. Bonus Terms & Wagering

All promotions offered by 991es are subject to the following general bonus rules. Specific promotions may carry additional terms stated on the promotion page.

General Bonus Conditions

• Wagering must be completed within 7 days of the bonus being credited; unused bonus funds expire after this period.
• Only one bonus can be active at a time. Claiming a new bonus forfeits any previously active bonus.
• Bonus funds cannot be withdrawn directly — only winnings generated after the wagering requirement is met are withdrawable.
• 991es reserves the right to withhold bonus winnings if abuse is detected (e.g., low-risk betting patterns designed to clear wagering with minimal risk).
• Minimum deposit of ৳250 must be made to trigger the Welcome Bonus.

6. Game Rules & Fair Play

991es hosts games from providers including FA Chai, CQ9, PG Soft, Red Tiger, Habanero, Playtech, and KA Gaming. Each game operates under its own provider rules; RTP figures are theoretical long-term averages and do not guarantee individual session results.

• In the event of a game malfunction, 991es will void all affected bets and return stakes to player balances.
• Bets placed after a result is known (due to latency or error) will be voided.
• Jackpot prizes and special game outcomes are subject to the specific provider's rules.

7. Prohibited Conduct

991es maintains a fair environment for all players. The following actions may result in immediate account suspension and forfeiture of balances:

• Using more than one account to claim bonuses multiple times.
• Colluding with other players in live casino or poker-style games.
• Exploiting software bugs or errors to gain an unfair advantage.
• Using VPNs or proxies to bypass geographic or account restrictions.
• Any form of fraud, chargebacks, or reversed transactions.
• Attempting to launder funds through the platform.

8. Identity Verification (KYC)

991es is required to verify your identity before processing your first withdrawal. This is a standard industry practice to prevent fraud and underage gambling.

• Accepted documents: National ID Card (NID), Passport, or Driving Licence.
• Documents must be valid, clearly photographed, and in your legal name as registered on your 991es account.
• KYC review is completed within 24 hours in most cases. You will be notified via your registered mobile number.
• 991es may request KYC at any time — not only on first withdrawal — if unusual activity is detected.

9. Account Closure & Suspension

You may close your 991es account at any time by contacting 24/7 Live Chat. Any remaining real-money balance (excluding bonus funds) will be refunded to your registered payment method after KYC is confirmed.

991es may suspend or close an account without prior notice if:

• Prohibited conduct is detected.
• False information was provided at registration.
• A chargeback or payment dispute is raised.
• We suspect the account is being used for money laundering.

During a suspension, access to the account and withdrawal of funds may be withheld pending investigation. If the investigation clears the account, full access is restored.

10. Liability & Disputes

991es provides its platform on an "as available" basis. We do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible.

• 991es is not liable for losses caused by internet outages on the player's end.
• If you believe a bet result is incorrect, raise a dispute within 72 hours via 24/7 Live Chat. Disputes raised after this window may not be investigated.
• Our maximum liability for any single incident is limited to the balance in your account at the time.

11. Policy Updates

991es may update these Terms & Conditions at any time. When material changes are made, we will post a notice on the platform at least 7 days before the changes take effect. Continuing to use 991es after the effective date constitutes acceptance of the revised terms.

It is your responsibility to check this page periodically. The "Last updated" date at the top of this page always reflects the most recent revision.

12. Responsible Gaming Commitment

991es takes problem gambling seriously. We offer the following tools to help you stay in control:

• Deposit limits — set a daily, weekly, or monthly cap on how much you deposit.
• Session time reminders — receive alerts when you have been playing for a set period.
• Self-exclusion — temporarily or permanently close your account via 24/7 Live Chat.
• Reality check — a pop-up showing your net win/loss during the current session.

If gambling is causing you stress or financial difficulty, please reach out to our 24/7 Live Chat team or visit our Responsible Gaming page for further guidance. You must be 18 or older to hold an account with 991es.