991es Withdrawal & KYC Guide
By the end of this guide you will know exactly how to request a 991es withdraw, complete your KYC verification, understand the limits, and fix a rejected request — all with real numbers from the platform.
Withdrawal Limits at a Glance
Every 991es account starts with the same baseline limits. VIP tiers raise your daily ceiling.
| Parameter | Amount | Notes |
|---|---|---|
| Minimum single withdrawal | ৳700 | Requests below this are blocked automatically |
| Maximum daily withdrawal | ৳2,05,000 | Resets at midnight UTC+06 |
| Average processing time | 34 min | bKash and Nagad are typically fastest |
| First-time withdrawal review | Up to 2 hr | Extra check on first request; KYC must be approved |
| KYC document review | Up to 24 hr | Usually faster during business hours |
Players on higher VIP tiers (Silver and above) receive raised daily withdrawal limits. See the Bonus & VIP page for the full tier breakdown.
How to Request a Withdrawal
The 991es withdraw process takes under three minutes once your KYC is approved.
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1
Log in to your 991es account
Open the 991es website or the Android app (version 2.6.13). Enter your registered mobile number and password. If you have two-step login enabled, approve the prompt on your phone.
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2
Open the Cashier and choose Withdraw
Tap the wallet icon in the top-right corner. Select "Withdraw" from the cashier menu. You will see your available balance and any pending wagering requirements.
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3
Pick your payment method
Choose bKash, Nagad, Rocket, Upay, or Bank Transfer. Make sure the account number you enter matches the one you used to deposit — 991es cross-checks this for your protection.
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4
Enter the amount and confirm
Type in the withdrawal amount. Minimum is ৳700. The system shows your remaining daily allowance in real time. Tap "Confirm Withdrawal" and review the summary screen before submitting.
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5
Wait for the funds to arrive
Most bKash and Nagad payouts land within 34 minutes. Bank transfers may take longer depending on your bank. You can track the status under "Transaction History" in the cashier.
Payment Methods & Processing Times
All five methods work for both deposits and withdrawals. Fees are zero on the 991es side.
- Method Deposit arrives Withdrawal arrives Min withdrawal
- bKash ~3 minutes ~34 minutes ৳700
- Nagad ~3 minutes ~34 minutes ৳700
- Rocket ~3 minutes ~34 minutes ৳700
- Upay ~3 minutes ~34 minutes ৳700
- Bank Transfer ~3 minutes Varies by bank ৳700
Processing times are estimates under normal load. Requests submitted during peak hours (Friday evening, weekend nights) may take slightly longer. If your withdrawal has not arrived after two hours, contact 24/7 Live Chat with your transaction ID.
Why KYC Is Required Before You Withdraw
Identity verification protects both you and the platform from fraud and unauthorised access.
KYC stands for Know Your Customer. 991es requires it before your first withdrawal. The check confirms that the person withdrawing is the same person who registered the account. It also makes sure nobody else can drain your winnings.
The review window is up to 24 hours, but most submissions during business hours are processed faster. Submit your documents as soon as you open your account — do not wait until you are ready to withdraw. That way there is no delay when you actually want your money.
Your documents are stored with encryption and are never shared with third parties outside of regulatory requirements. 991es follows standard data protection practices across all markets including Bangladesh.
KYC at a Glance
- Review time: up to 24 hours
- Required: before first withdrawal
- Data encrypted, never sold
- One-time process per account
- Support via 24/7 Live Chat
Accepted KYC Documents
991es accepts three types of government-issued ID. Submit whichever you have on hand.
National ID Card (NID)
Bangladesh NID (Smart Card or laminated) showing your full name, date of birth, and ID number. Both sides required.
Passport
Valid Bangladeshi passport. Submit the photo page and the page showing personal details. Expired passports are not accepted.
Driving Licence
BRTA-issued driving licence with your photo. Both front and back must be clearly visible and not expired.
You only need one document from the list above. If your NID is in the process of being updated, submit your passport or driving licence in the meantime and update later via Live Chat.
Complete Your KYC in Five Steps
The upload process works on both the 991es website and the Android app.
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1
Go to Account Settings
Log in to 991es. Tap your profile icon (top-right), then select "Verification" or "KYC" from the account menu. The page shows your current verification status.
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2
Select your document type
Choose National ID Card, Passport, or Driving Licence. The form adjusts to show which sides or pages you need to upload. Read the photo tips on screen before shooting.
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3
Upload clear photos of your document
Take photos in good lighting — no shadows across text. The image must be sharp enough to read all printed characters. File formats accepted: JPG, PNG, PDF. Max size per file: 8 MB.
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4
Submit and wait for the review
Tap "Submit for Review". You will get an on-screen confirmation. The team at 991es reviews submissions within 24 hours. You will receive a notification when approved or if more information is needed.
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5
Receive approval and withdraw freely
Once approved, you can submit withdrawal requests at any time. KYC is a one-time process. You will not need to repeat it unless your account details change significantly.
Photo & Scan Requirements
Blurry or cropped images are the most common reason KYC takes a second attempt. Follow these rules and get approved first time.
Do this
- All four corners of the document visible in the frame
- Shoot in daylight or under bright indoor light
- Hold the document flat — no bending or folding
- Name, date of birth, and ID number must be fully readable
- Colour images preferred; high-quality greyscale scans are accepted
- File size between 100 KB and 8 MB
Avoid these
- Flash glare covering text or the photo
- Fingers covering any part of the document
- Screenshots of a photo (always upload the original file)
- Edited, filtered, or cropped images
- Expired documents
- Documents belonging to another person
Withdrawal Rejected? Here Is What to Do
Most rejected requests have a straightforward fix. Find your situation below.
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KYC not yet approved Your first withdrawal is blocked until identity verification is complete. Submit your documents now under Account > Verification. Approval takes up to 24 hours.
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Withdrawal account does not match deposit account 991es requires you to withdraw to the same bKash, Nagad, or bank account you deposited from. Update your withdrawal details in Account Settings to match.
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Active bonus wagering not completed If you claimed a bonus with a wagering requirement (21× for the welcome offer), the full turnover must be met before withdrawal is unlocked. Check the bonus tracker in the cashier.
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Amount below minimum or above daily limit Minimum per request is ৳700. The daily cap is ৳2,05,000. Adjust the amount and resubmit. Remaining daily allowance shows in real time on the withdrawal form.
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Account under routine security review Occasionally, 991es security flags accounts for a routine check. This does not mean anything is wrong. Contact 24/7 Live Chat with your username for a status update.
If none of the above applies to your situation, open a live chat with the reference number shown in Transaction History. The 991es support team responds around the clock.
What to Expect on Your First Withdrawal
The first payout goes through an extra security check. Plan for up to two hours.
When you submit your very first 991es withdraw request, the platform applies an additional manual review that can take up to 2 hours. This is standard across the industry and is designed to protect your account from unauthorised access.
To make sure this check goes smoothly:
- Have your KYC already approved before you request the withdrawal.
- Use the same payment method and account number you deposited with.
- Make sure your mobile number on file is active — you may receive a confirmation SMS.
- Do not submit multiple withdrawal requests simultaneously on a first-time review.
After the first successful payout, subsequent withdrawals process at the standard 34-minute average with no extra manual step.
First withdrawal checklist
- KYC approved
- Bonus wagering met (if applicable)
- Amount ≥ ৳700
- Matching deposit account selected
- Phone number active and reachable
Frequently Asked Questions
Answers to the questions 991es players ask most about withdrawals and KYC.
1 How long does a 991es withdrawal actually take?
2 Can I withdraw before completing KYC?
3 What is the minimum amount I can withdraw?
4 My KYC was rejected. What should I do?
5 Can I withdraw to a different bKash number than the one I deposited with?
6 Does 991es charge fees on withdrawals?
7 I have a bonus. Can I still withdraw my deposit?
8 Can I use the 991es app to withdraw?
Only withdraw winnings from money you can genuinely afford to wager. If gambling stops being fun, visit our Responsible Gaming page for free tools and support.
Also useful: Download the 991es App · Deposit Guide · Bonus & VIP Tiers