991es Privacy Policy

Overview

This Privacy Policy explains how 991es collects, stores, and uses personal information when you visit 991es.lat or use any 991es service, including our mobile app, live chat, and payment processes. By creating an account, you agree to the practices described here.

We built this policy to be readable. If a section is unclear, please reach out through our 24/7 live chat before submitting personal data.

Information We Collect

991es collects only what it needs to run a secure, compliant platform. The table below breaks down each category, what it includes, and why we need it.

Data you provide voluntarily

When you fill in the 991es registration form, deposit funds, or contact support, you give us data directly. We only ask for what the step requires — the registration form does not ask for your NID upfront; that comes later at the KYC stage.

Data collected automatically

Like most websites, 991es logs technical signals when you load a page or open the app. This includes your IP address and session timestamps. We use this to protect your account from unauthorised logins and to understand which pages need performance work.

How Your Data Is Used

991es uses your personal information for these specific purposes:

• Running your account: processing deposits (within 3 minutes) and withdrawals (within 34 minutes via bKash/Nagad).
• Applying your bonuses correctly — welcome offer, reload bonus, daily cashback — based on your verified wagering history.
• Meeting anti-money-laundering obligations: reviewing transactions above threshold amounts.
• Contacting you about your account via live chat or in-app notification — not unsolicited marketing unless you opted in.
• Improving the platform: identifying which games, payment flows, or app screens cause friction.
• Responsible gaming: flagging accounts that show patterns consistent with problem gambling, and acting on self-exclusion requests.

When We Share Information

We share data only when it is strictly necessary:

• Payment processors (bKash, Nagad, Rocket, Upay, Bank Transfer partners): they receive only the transaction data needed to complete your deposit or withdrawal.
• Game providers (such as PG Soft, Playtech, Red Tiger, Habanero, CQ9, KA Gaming, FA Chai): your player ID and bet amounts are passed to run the game session. Providers are contractually bound not to use this data independently.
• Regulatory or law-enforcement bodies: when we receive a valid legal order requiring disclosure.
• Fraud-prevention services: anonymised device fingerprints to verify that one person is not operating multiple accounts.

Any third party that handles 991es player data must agree to data-processing terms that meet the same standard of care described in this policy.

Cookies and Session Tracking

991es uses cookies and similar technologies to keep you logged in, remember your language and game preferences, and measure which pages perform well. We use three types:

• Essential cookies: required for login sessions and secure payment flows. These cannot be switched off.
• Analytics cookies: anonymised page-view counts that help us understand traffic patterns. No personal identifiers are stored in analytics events.
• Preference cookies: remember settings such as your chosen payment method or notification preferences.

You can clear cookies through your browser settings at any time. Disabling essential cookies will sign you out and may prevent deposits from completing.

How Long We Keep Your Data

991es keeps different types of data for different periods, based on legal obligation and practical need:

When a retention period ends, 991es either securely deletes the data or anonymises it so it can no longer be linked to you.

Your Rights as a Player

You have the following rights over the personal data 991es holds about you:

• Access: request a copy of the personal data we hold on your account.
• Correction: ask us to correct inaccurate details — for example, a misspelled name that does not match your NID.
• Erasure: request deletion of your data, subject to our legal retention obligations. We cannot erase transaction records within the 5-year window, but we can delete marketing preferences and profile information immediately.
• Portability: receive your gameplay and transaction data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest (for example, analytics). Essential processing for account management cannot be objected to while your account is active.
• Restriction: ask us to pause processing while a dispute is under review.

To exercise any of these rights, start a conversation with our 24/7 live chat team and ask for the "Data Request" process. We aim to respond within 10 business days.

Security Measures

991es uses SSL encryption on all pages and payment flows. Passwords are stored as salted hashes — we cannot read your password, only verify it. Access to player records inside our systems is restricted to staff whose job requires it, and those staff log in with multi-factor authentication.

No system is perfectly secure. If you suspect your 991es account has been accessed without your permission, change your password immediately and contact live chat.

Players Under 18

991es does not knowingly collect data from anyone under 18. The registration process asks for your date of birth, and KYC verification cross-checks this against your government-issued ID. If we discover that a player under 18 has created an account, we will close it immediately, void any winnings, and delete the personal data as quickly as our legal obligations allow. Parents or guardians who believe a minor has registered should contact live chat without delay.

Updates to This Policy

991es may update this Privacy Policy when we add new payment methods, change game providers, or when regulations change. We will post the updated version at this URL with a revised "Last updated" date. If the changes materially affect how we use your data, we will notify you through an in-app message or on-screen notice when you next log in.

Continuing to use 991es after an update is posted means you accept the revised terms. If you do not agree, you should close your account before the update takes effect.

Contact & Complaints

For any question about this Privacy Policy or how 991es handles your personal data, please use our 24/7 live chat. Live chat is the fastest route — most data queries are resolved in the same session.

If you feel that your complaint has not been handled adequately, you have the right to refer it to the relevant data-protection authority in your jurisdiction.